Veterans Treatment Accounts
Medicare Australia has been processing veterans' treatment accounts for entitled persons on behalf of the Department of Veterans' Affairs
(DVA) since December 1996. These accounts include medical, hospital and allied health services.
A veterans' eligibility is determined by DVA which issues a veteran with a gold or white card, depending on the level of entitlement they have been granted. Orange cards are for pharmaceutical benefits only.
Any enquiries regarding eligibility should be directed to your DVA state office on the following numbers:
General enquiries number: 133 254
(connects callers to their nearest DVA state office)
1800 555 254 - connects non- metropolitan callers to their nearest DVA state office.
1300 131 945 - connects interstate callers to any DVA state office using voice prompts.
1300 551 918 - connects callers to their nearest VAN office.
Providers with DVA claims enquiries can contact Medicare Australia on the following numbers:
1300 551 017 (Option 1) - Medical enquiry line
1300 550 017 (Option 2) - Allied enquiry line
1300 550 017 (Option 3) - Hospital enquiry line
1800 653 629 - GST enquiry line
Last updated: 5 January, 2009